Frequently Asked Questions

Everything you need to know about your éclat experience.

What materials are used in éclat jewellery?

We use premium materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure your pieces remain radiant for years to come.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available for faster delivery.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned.

Does my jewellery come with a warranty?

Yes, every éclat piece is covered by a 12-month warranty that protects against manufacturing defects and craftsmanship issues.

How should I care for my jewellery?

To maintain its shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided éclat pouch when not in use.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.