Returns & Exchanges

At éclater jewellery, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day return window for all unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place your jewellery in its original display box and secure it within a padded shipping envelope to prevent damage during transit.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality assurance team inspects the returned item, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing